provides the highest quality learning experiences to the global
marketplace allowing our customers to confidently maneuver through
cross-cultural interaction issues, improving profitability and satisfaction
in business and personal realms.
activity has cultural components facilitating success or failure.
Success has its foundation in the ability of people to work effectively
across cultures – to navigate with confidence the communication
requirements of evolving corporate cultures and multi-national environments.
addresses the business dynamics of change from a cross-cultural
perspective. Globalization, mergers and acquisitions, downsizing
and reorganizations, rapid growth, and foreign expansions ideally
require new initiatives to be in place to manage and accelerate
the change process.
Our goal is
to address immediate challenges and to help structure the corporate
and management framework needed to manage their evolution. We provide
strategies and tactics that create organizational cross-cultural
competence, ultimately yielding competitive advantage.
CultureConnect: Principal Biographies
As a cross-cultural consultant,
Claudia Jaccarino brings an overseas background which includes travel
to every continent except Antarctica. Through this experience, she
developed a first hand sensitivity to and appreciation for adjusting
to other cultures.
She has been a speaker
for the International Trade Association of Chicago, the World Trade
Institute, Northwestern University School of Law, and the College
of Du Page on various topics relating to cross-cultural communication.
During the past fifteen
years Jaccarino has been a professional development consultant for
Fortune 500 companies including Motorola, Inc., SBC(Ameritech),
Brunswick Corp., and Boehringer-Ingelheim.
Jaccarino has coached
and trained senior executives and their families on cross-cultural
adaptation for companies including Whirlpool Corp., Daimler-Chrysler,
and Baxter Corp.
Penny Kendall brings
twenty years of experience in developing protocol, customized strategies,
and initiatives for state, national, and international entities.
She has worked with the Presidents of China, Hungary, Uruguay, the
Philippines, Japan and Korea, as well as ambassadors worldwide.
Charged with creating
relationships between foreign heads of state, business leaders,
communities and Illinois government, Kendall skillfully negotiated
the cross-cultural terrain necessary for developing diplomatic ties.
As the Asian liaison for the State of Illinois, Kendall provided
cross cultural opportunity and communication to State programming
for the multi-national communities.
been the recipient of several awards denoting community service,
most recently one from the US Department of State, Department of
Justice, entitled the “Just Works Award.”